Dear Office365 Product Manager (and his/her bosses)
Two outages in a week. What have you learned?
What I have learned:
The service health portal is 100% useless. Takes far too long to get a ‘real’ issue on there and then they tend to insult us by saying things like ‘few’ ‘some’ users effected. I suppose if you have a few million inboxes and only a 100k are effected that is a ‘few’ in your mind.
The last few ‘issues’ have been failures at data centers. Why does MS not have adequate monitoring in place so YOU are notified BEFORE users even notice? If there is a NOC, what exactly do they do? Wait until the office365 help forums boil over with reported problems?
We’ve only been on office365 since 9/22. Been nearly half dozen outages of some type since then.
Does anyone in the Exec area of MS give a hoot? I wonder.
