Hi, I'm new to the forums and need help with a problem in receving emails from a particular sender in this case HM Revenue & Customs with the sending address being vatnotifications@eprompts.hmrc.gov.uk, which sends important reminders and notifications.
I have spoken with HMRC and have been able to confirm with them that they are sending emails to the correct address, and that they are definitely being sent although they can provide no further information.
I have checked the receiving account and the messages do not arrive either in the in box or junk email, I have also checked delivery reports and again there is no sign of the email there either.
I migrate to Office365 from Office Live and my domain setup is very simple with a single custom domain.
I need to receive these emails so any assistance would be appreciated.