Hi there,
I will do my best to explain this properly!
I have a client who started having an issue today, in which, he receives a message in Outlook 2011, addressed to info@____.com (Blank for privacy purposes.)
info@____.com is a distribution list.
He also has the address Ben@____.com set up in Outlook.
He has a folder called 'Info' and a rule to file the messages addressed to info@____.com to a folder, automatically.
He also has a rule set up to file emails addressed to ben@____.com into a folder named 'Ben.'
This morning, emails addressed to info@_____.com started appearing in the folder named Ben.
If Ben clicks on one of these emails, as soon as he does so, it disappears and moves to the Info folder. This means he cannot quickly delete an email. He has to click on it, scroll up to the top of Outlook and then delete it.
So essentially, it looks like Outlook is filing the messages to the right folder, after he has clicked on it, rather than on the messages arrival.
Quite obviously, he is using an Office 365 account. He is not a trial user.
Has anyone seen this issue before?
Or does anyone know why this issue might be occurring?
Thanks in advance!
Jake