Our problems started at 10:30 EST. I took 1 hour 15 minutes on hold before someone answered the phone and entered our service request. They did meet their 1 hr call back SLA after getting the service request entered.
It has effected out 6000+ users around the globe (all hosted out of a Microsoft North American data center). Outlook, OWA and ActiveSync.
http://microsoftvolumelicensing.com/Downloader.aspx?DocumentId=5679 states...
- Service Credit Claim. If we fail to meet the minimum Monthly Uptime Percentage described above for a Service, you may submit a claim for a Service Credit.
Anyone know how to do this?