I have been using office 365 and Outlook for some time. Lately I have gotten a problem that has been impossible to fix. Please support.
When I run Outlook it can be ok for some time (minutes, up to maybe 15 min, ..) but then it stops, is not responding for a long time, before I can get any response. It can happen anytime, but probably most often when I go back and forth between mails.
The fast fix is to use the pop-up menu to get the outlook icon, then stop the server request, and then I get response again. After some time outlook try to connect again, and many times it works, intil it stops again.
I have read all i can find on your webpages (yes ... reading all I can find.. and it is a lot), and trying everything.
- Doing all steps to address the problem of slow response (I have always had the problem that mails remain in the outbox for some while, before they move)
-- buffered exchange mode
-- global catalog
-- download offline address book
-- check size of OST file
-- I have few elements in the files
-- Deactivate all added functions
-- use safe mode
-- deactivate e-scanners
-- check group poicy (I am a 1 man company)
-- Repair outlook
-- Cache mailboxes: not relevant
-- change frequency for synchronization: I do not syncronize outlook to sharepoint or anything else..
Then I have deleated the mailbox from outlook, and connected again, using automatic setup.
Then I have checked DNS, but my domains are in office365 (thetuv.no) and nothing to do there.
I have been activating the message from outlook as it connects&reconnects, and it is clear that the problem is somehow linked to the connection. All other use of the internet connection if frictionless.
When I use outlook via web access it work 100%. But this is not good enough for my use.
Yesterday I activted logging, to see what I could find. unfortunately it was to difficult for me to understand, but I have the files and they show the stopping/loss of the connection. See below to see the logfile. There are some response errors, that I wish I could understand.
Any ideas on what to do ????
tc
2012/11/01 23:13:35.680: Request to URL: https://db3prd0510.outlook.com/EWS/Exchange.asmx
2012/11/01 23:13:35.680: Request action: http://schemas.microsoft.com/exchange/services/2006/messages/GetUserOofSettings
2012/11/01 23:13:35.680: Request XML: <?xml version="1.0"?>
<q:Envelope xmlns:q="http://schemas.xmlsoap.org/soap/envelope/"><q:Body><ex12m:GetUserOofSettingsRequest xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages"><ex12t:Mailbox xmlns:ex12t="thor-christian@thetuv.noSMTPhttp://schemas.microsoft.com/exchange/services/2006/types"><ex12t:Address>thor-christian@thetuv.no</ex12t:Address><ex12t:RoutingType>SMTP</ex12t:RoutingType></ex12t:Mailbox></ex12m:GetUserOofSettingsRequest></q:Body></q:Envelope>
2012/11/01 23:13:35.680: Sending request
2012/11/01 23:13:38.847: Request sent
2012/11/01 23:13:38.847: Response error code: 00000000
2012/11/01 23:13:38.847: HTTP status code: 200
2012/11/01 23:13:38.847: XML response:<?xml version="1.0" encoding="utf-8"?><s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Header><h:ServerVersionInfo MajorVersion="14" MinorVersion="16" MajorBuildNumber="233" MinorBuildNumber="2" xmlns:h="http://schemas.microsoft.com/exchange/services/2006/types" xmlns="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"/></s:Header><s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><GetUserOofSettingsResponse xmlns="http://schemas.microsoft.com/exchange/services/2006/messages"><ResponseMessage ResponseClass="Success"><ResponseCode>NoError</ResponseCode></ResponseMessage><OofSettings xmlns="DisabledAll2012-11-01T22:00:00Z2012-11-02T22:00:00ZAllhttp://schemas.microsoft.com/exchange/services/2006/types"><OofState>Disabled</OofState><ExternalAudience>All</ExternalAudience><Duration><StartTime>2012-11-01T22:00:00Z</StartTime><EndTime>2012-11-02T22:00:00Z</EndTime></Duration><InternalReply><Message/></InternalReply><ExternalReply><Message/></ExternalReply></OofSettings><AllowExternalOof>All</AllowExternalOof></GetUserOofSettingsResponse></s:Body></s:Envelope>