Hi,
Our client is using Office 365 Exchange online module. They found that their email is having problem from 1 Aug 2012. Some customers cannot send email to them with follow bounce back message:
From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
Date: 2 August 2012 11:09
Subject: Delivery Status Notification (Failure)
To: jaime.shum@ft.com
Delivery to the following recipient failed permanently:
Ester.Lau@srkandassociates.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 MX records inaccessible for too long for domain:srkandassociates.com - psmtp (state 13).
----- Original message -----
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=google.com; s=20120113;
h=mime-version:in-reply-to:references:from:date:message-id:subject:to
:content-type:x-gm-message-state;
bh=yfGkn1E1SbI3rAkDszhX/0XMJ5ATXfE9V0aIgoCdRTo=;
b=LLbke+W+Z3QChzeKqNRHZhs+zSx5XSccLnjUjuSMj5XYy/b7DpF8FxvUl3LnrAx5yZ
jm1s6ZSzAYh6dztICQble2RXqcPAq/kUidpNNN3nK5dx8W5WX2TxFs2ELYz4bgOiZDtP
mY8/fmPStHLigZ6DtU7hHE5nDGGLPjekwd4WiYVkIqUew5e1Sld4SX+XvSQGB7+i95U4
1CguJffH9SccqahpUxLVhjz1QQt8pJhFhepsTmjYW8vbFc8+EWSr2e5zyGtDarJK1q79
zW916veYZ94w/O0S2ajPmLcmij/7FqaEYeUCnzu8xYrvoto4Kx6FG+R8Xug1a8lLwjnB
JdpQ==
Received: by 10.152.112.34 with SMTP id in2mr19969575lab.6.1343876980000;
Wed, 01 Aug 2012 20:09:40 -0700 (PDT)
Received: by 10.152.112.34 with SMTP id in2mr19969568lab.6.1343876979875; Wed,
01 Aug 2012 20:09:39 -0700 (PDT)
MIME-Version: 1.0
Received: by 10.114.0.244 with HTTP; Wed, 1 Aug 2012 20:09:19 -0700 (PDT)
In-Reply-To: <6FEEFB5B0624C54A830112B4A81308D1A7AD6C@SIXPRD0410MB370.apcprd04.prod.outlook.com>
References: <6FEEFB5B0624C54A830112B4A81308D1A7AD6C@SIXPRD0410MB370.apcprd04.prod.outlook.com>
From: Jaime Shum <jaime.shum@ft.com>
Date: Thu, 2 Aug 2012 11:09:19 +0800
Message-ID: <CAGDg95UCMK6FyHd1KpUySsZELxWefirfWpTDJA091_CosV6zWA@mail.gmail.com>
Subject: Re: Test
To: Ester Lau <Ester.Lau@srkandassociates.com>
Content-Type: multipart/alternative; boundary=f46d04088c7501dddc04c63fbe66
X-Gm-Message-State: ALoCoQnantSZfAUdy+Bkib1LeTlPgzH2M9Db6ABUyngWXbinL0c78q8KXGYVaoxWPCGdR1iZrLDLw805U2NCzwt6ssiyjFIm9Jojrt4shY0yMZHFvEwalEA=
Can you receive this ?
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Users also have problem to send mail to some email address. They will received delivery delay message as follow. But when we check the delivery report (see attachment). That email should be sent normally.
Delivery is delayed to these recipients or groups:
Subject: RE: Review of TA - House 49, West Road, Hong Lok Yuen, Tai Po, N.T. [I]
This message hasn't been delivered yet. Delivery will continue to be attempted.
Is there any problem in Exchange Online after 1 Aug 2012 ? Or how can we fix the problem?
Thanks.
regards,
Hung Kim Ho
Thinking Technology Limited