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OS file cannot be accessed

Hello


one user is having this error for some time

the file c:\Users\fpassos\AppData\Local\Microsoft\Outlook\email@domain.com.ost is in use and cannot be accessed. Close any application that is using this file and then try again


Steps already taken:

  • Delete the account on Exchange and recreate the ost file
  • Delete the mail profile on Control Panel and recreate the Ost file
  • Uninstall/Install Lync Client

Can you help me?




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