We transitioned from OLSB to Office 365. We can receive email sent to the onmicrosoft.com email address but not to our regular domain email address. The DNS records look fine. The messages are returned with the following (edited) message:
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: xxxxxxxxx.onmicrosoft.com
info@xxxxxxx.us
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##rfc822;info@xxxxxxxx.us
Original message headers:
Received: from mail270-va3-R.bigfish.com (216.32.180.111) by CH1PRD0710HT004.namprd07.prod.outlook.com (10.255.152.39) with Microsoft SMTP Server (TLS) id 14.16.190.9; Tue, 4 Sep 2012 11:57:22 +0000 Received: from mail270-va3 (localhost [127.0.0.1]) by mail270-va3-R.bigfish.com (Postfix) with ESMTP id 3937219400FD for <info@xxxxxxxx.us>; Tue, 4 Sep 2012 11:57:22 +0000 (UTC) X-Forefront-Antispam-Report: CIP:209.85.216.181;KIP:(null);UIP:(null);IPV:NLI;H:mail-qc0-f181.google.com;RD:mail-qc0-f181.google.com;EFVD:NLI X-SpamScore: 0 X-BigFish: ps0(zz1cddhzz1ce5h1202h1cabhzzf29ahz2fh5fh2a8h668h839h8e3h1155h) Received-SPF: pass (mail270-va3: domain of gmail.com designates 209.85.216.181 as permitted sender) client-ip=209.85.216.181; envelope-from=xxxxxxxxxx@gmail.com; helo=mail-qc0-f181.google.com ;1.google.com ; Received: from mail270-va3 (localhost.localdomain [127.0.0.1]) by mail270-va3 (MessageSwitch) id 1346759840563360_10530; Tue, 4 Sep 2012 11:57:20 +0000 (UTC) Received: from VA3EHSMHS022.bigfish.com (unknown [10.7.14.244]) by mail270-va3.bigfish.com (Postfix) with ESMTP id 7DC171040047 for <info@xxxxxxs.us>; Tue, 4 Sep 2012 11:57:20 +0000 (UTC) Received: from mail-qc0-f181.google.com (209.85.216.181) by VA3EHSMHS022.bigfish.com (10.7.99.32) with Microsoft SMTP Server (TLS) id 14.1.225.23; Tue, 4 Sep 2012 11:57:20 +0000 Received: by qcpx40 with SMTP id x40so4794946qcp.26 for <info@xxxxxx.us>; Tue, 04 Sep 2012 04:57:20 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to:content-type; bh=47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=; b=QBHbkFDkhTEBLDB+JR1UYgkyeaH6gPmsZs2YR8pst8s6cv+eD5ZNqlBvdmuj7LYP7F NN/tG+M0oEuR2gHcrIbuJJl0eDW50EA1dQ5ya4H4UU+SRlI8bMQVZehPfhiBJtSM9YUr D/Nn8sOrF+GadK2u2zJ7M/O9PXOoAukqqj/Qe30VIKtLtO7fRZgkDJqRecB7/R+yxouL 96CkFgmz/xbxkvKwsJR621qMi3tIqdRAZi59IgRo5MnmRwhFHthFLOVG3iCJr9HtHQRx H7TaAVVRSi7LMu3NCxQT4mglP49pilM7oDsTHM6u6QB5Z3qKTL8VOuk1dt2I53qvz3VL ipaQ== MIME-Version: 1.0 Received: by 10.224.174.134 with SMTP id t6mr40005839qaz.90.1346759839966; Tue, 04 Sep 2012 04:57:19 -0700 (PDT) Received: by 10.49.130.66 with HTTP; Tue, 4 Sep 2012 04:57:15 -0700 (PDT) Date: Tue, 4 Sep 2012 07:57:15 -0400 Message-ID: <CADnFRBSrD3sWJ5Ee07R3TU=nVTg+Bn_ZJFa+K6q-xVk5tKe9xw@mail.gmail.com> Subject: test 2 From: <xxxxxx@gmail.com> To: <info@xxxxx.us> Content-Type: text/plain; charset="ISO-8859-1" Return-Path: xxxxxxxxx@gmail.com
Original-Recipient: rfc822;info@xxxxxxx.usFinal-Recipient: rfc822;info@xxxxxxx.us
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found
HELP!!!! (and thanks).