Hi, I'm looking for some assistance please with the following problem.
We have a client (Office Manager) who has an ongoing issue with duplication of email addresses when they send meeting requests on behalf of their CEO.
After the Office Manager sends the request off and goes back to the request later to track acceptances etc, everyone who the Office Manager put in the ‘To’ box is duplicated. This happens on all meeting requests.
To fix this issue I have done the following in no particular order:
1. Recreated both the Office Manager and CEO outlook profiles on their computers, deleting the old .ost file before recreating.
2. Deleted the Office Manager's Office 365 account and recreated and imported old email from archive.
3. Uninstalled and reinstalled Office 2010.
4. Checked permissions for CEO's mailbox - Office Manager has Full access to mailbox and Send As permission.
5. Set both Mailboxes to use Online mode (was using Cached Exchange)
6. Removed add-ins in Outlook
The issue is still happening and as you can expect the Office Manager is frustrated by our lack of a solution on this problem.
Are their any other suggestions on what I need to be doing to resolve this.
Thanks,
Cassie