Looking for a way to resolve an Outlook error. Any solutions or pointers would be great!
We are dealing with a 5000 seat customer with a ton of users not able to send a mail message from Outlook to Exchange Online on an intermittent basis.
They get a message from the server saying one of the following:
"None of your accounts can send to this address" or
"Your message did not reach some or all of the intended recipients." or
"Delivery has failed to these recipients or groups:
John Smith
A problem occurred during the delivery of this message. Please try to resend the message later."
If they resend, the message usually goes through with no problem.
Below is a snippet from the Outlook log that is representitive of the errors we are seeing:
(Note the four min nineteen second pause in the transaction and the error codes below)
2012.08.10 14:51:31 EXECUTING Put MAPI TASK
2012.08.10 14:51:31 Starting the Spooling Cycle
2012.08.10 14:51:31 MAPI Status: (IN -- ---/OUT fl ---)
2012.08.10 14:51:31 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2012.08.10 14:51:31 Sending one message
2012.08.10 14:51:31 Progress: Sending message 'RE: Users not able to send mail' (size 12.06 KBytes)
2012.08.10 14:55:50 MAPI Status: (-- -- ---/--- fl ---)
2012.08.10 14:55:50 MAPI XP Call: SubmitMessage, hr = 0x80040502
2012.08.10 14:55:50 MAPI XP Call: SubmitMessage returned MAPI_E_NOT_ME.
2012.08.10 14:55:50 FINISHED MAPI TASK