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Only 50% of my emails are successful received into outlook online, 50% are failing

Hi,

I'm trying to troubleshoot an email issue with office 365 outlook.  About 50% of my inbound emails being received into my o365 account are getting "Delivery Status Notification (Failure)".  About 50%‏ are successfully received into office online.  I can send from the o365 outlook account with no problems. 

 

Actually my account has never been able to receive 100%, only send email.

 

I made a few updates recently trying to resolve this issue. Still not solved.  Please help!

 

  • 2 days ago I updated my Domain DNS settings for exchange such as:
  • MX  0  @  xxxxxxxxx-net.mail.eo.outlook.com  1 Hour
  • CNAME  -  autodiscover  autodiscover.outlook.com  1 Hour
  • TXT  @  v=spf1 include:spf.protection.outlook.com -all  1 Hour
  • I also created a few new o365 “users” with new email mailboxes but had to rename, then delete them so there were no duplicate users or email addresses

Thanks

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